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Return & Exchange

At ORELVA, we strive to provide high-quality fashion jewelry. If you receive a damaged, defective, or incorrect item, we're here to help. Please read our Return, Exchange, and Gift Card Policy carefully before making a purchase.

1. Exchange Policy

We offer exchanges under the following conditions:

  • The exchange request must be raised within 7 days of delivery.
  • The product must be unused, unworn, and in its original packaging with all tags and accessories.
  • Proof of purchase (order number or invoice) is required.
  • Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for exchange.

Once the returned product passes our quality inspection, the exchange will be processed.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered:

  • Notify us within 48 hours of delivery.
  • Share your order number along with clear photos or an unboxing video showing the issue.
  • After verification, we will arrange a replacement or exchange at no additional cost.

3. No Refund Policy

ORELVA does not offer monetary refunds for any orders.

If your return request is approved and the product meets our return eligibility criteria, the refund amount will be issued as an ORELVA Gift Card only.

4. Gift Card Policy

Instead of a cash or bank refund, eligible returns will receive an ORELVA Gift Card.

  • The Gift Card will be issued for the value of the approved return.
  • It is valid for 1 year from the date of issue.
  • The Gift Card can be redeemed on any purchase made at www.orelva.in.
  • It may be used for one or multiple purchases until the balance is exhausted.
  • Gift Cards cannot be exchanged for cash or transferred to another person.
  • Lost, stolen, or expired Gift Cards cannot be reissued or extended.

5. Return Conditions

Returns will only be accepted if:

  • The product is unused and unworn.
  • The original packaging, tags, and accessories are intact.
  • The item is returned in the same condition in which it was delivered.
  • The return request is approved by our customer support team.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products damaged due to misuse, accidents, or improper care.
  • Items returned without original packaging or tags.
  • Products showing signs of wear or alteration.
  • Gift Cards.
  • Products purchased during clearance or final sale, unless received damaged or incorrect.

7. Exchange Process

  1. Contact our customer support within the eligible return period.
  2. Provide your order number and details of the issue.
  3. If approved, we will provide return instructions.
  4. Once the returned product passes inspection, we will either:
    • Ship the replacement product (if requested), or
    • Issue an ORELVA Gift Card equal to the approved return value.

8. Shipping Charges

  • If the return is due to a damaged, defective, or incorrect product, ORELVA will bear the return shipping cost.
  • For exchanges requested for reasons such as preference or ordering the wrong item, shipping charges may apply.

9. Contact Us

For any return or exchange requests, please contact us:

ORELVA
Operated by: Elevate Biz Ventures

Website: www.orelva.in

Important Notice

By placing an order on ORELVA, you acknowledge and agree to this Return, Exchange & Gift Card Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be published on this page with the updated effective date.